Shipping & Returns

We deliver exclusively to supported addresses within the United States. Available services and address eligibility are shown at checkout. We do not accept orders for delivery outside the United States.

Shipping charges are calculated and displayed at checkout before you complete your purchase. We do not offer free shipping.

Processing and delivery times vary by product, fulfillment location and delivery address. Please review any shipment or delivery estimate shown before purchase. You can contact support@wallypaw.com for an estimate before ordering.

Processing and transit are separate stages. Weekends, holidays, carrier disruptions and customs clearance may affect timing. If no shipment timeframe is stated when you order, we will ship within 30 days or notify you of a delay and provide the cancellation and refund options required by law.

Wallypaw works with third-party suppliers and fulfillment partners that ship products directly to customers. Depending on the product, items may dispatch from domestic or overseas locations. Orders containing multiple products may arrive in separate packages and on different days.

Wallypaw remains your point of contact for order support, delivery questions and returns. If a carrier requests an unexpected customs or import payment, contact us with the notice so we can review it against the terms of your purchase.

When tracking information becomes available, we will send it to the email address used at checkout. Tracking updates may take time to appear after dispatch.

If we cannot ship within the promised timeframe, we will notify you, provide an updated estimate where available, and explain your option to cancel for a prompt refund. We will obtain consent to delays where required and cancel and refund unshipped items when required by law.

If your order is overdue or a package is marked delivered but has not arrived, contact support@wallypaw.com. We will investigate with the fulfillment partner or carrier and arrange an appropriate resolution.

Check your delivery address and product options before ordering. For corrections or cancellations, email support@wallypaw.com as soon as possible. Changes may not be possible once fulfillment has progressed or the order has shipped. Statutory cancellation and refund rights remain unaffected.

If you would like to return an item, contact support@wallypaw.com promptly with your order number and the reason for your request. Return requests are reviewed according to the product, its condition, the reason for return, any terms disclosed before purchase and applicable consumer law.

For change-of-mind requests, keep the item unused, clean and free from pet hair and odors, with its packaging, tags and included accessories. These condition requirements do not prevent claims for damaged, defective or incorrectly supplied products. We will explain the available options before you send anything back.

Email support@wallypaw.com with your order number, the product you wish to return and the reason. We will provide instructions and the correct return address.

Please contact us before sending anything back. Do not return products to the address printed on the original parcel unless we instruct you to do so.

Responsibility for return shipping and any refund of original delivery charges depends on the reason for return and the terms disclosed before purchase. We will explain any applicable costs and the return destination before you send the item back.

For confirmed damaged, defective or incorrectly supplied products, we cover necessary return shipping. We will not introduce a new return fee or restriction after purchase. Your rights under applicable consumer law remain unaffected.

Contact support@wallypaw.com promptly with your order number and a description of the problem. Photographs of the product and packaging can help us investigate.

For confirmed damaged, defective or incorrectly supplied items, we will arrange an appropriate replacement, refund or other remedy at no additional cost to you, including necessary return shipping.

We will notify you after reviewing your return or refund request. Approved refunds are sent to the original payment method promptly and within any legally required timeframe. Your bank or payment provider may take additional time to post the funds.

For exchanges, contact us to confirm the return process and availability of a replacement. Nothing in this policy limits your rights under applicable consumer protection laws.